Our Reviews

Everyone has been very friendly and extremely helpful!

This was the first time I didn't feel welcome at this dealership. I have a service dog, who does two main task for me. She had alerted me to a low blood sugar just as I arrived, I had treated it but needed to eat my lunch (that I had with me). She was extra alert due to this. A male employee walked in, she made a noise that I corrected, he very loudly states that not a service dog to which she stood up to put herself between him and me, as he acted like he going to come toward & barked. I gave her correction and she stopped but every time she saw him, she reacted. I sat outside so we wouldn't disrupt the other customers and employees. I could feel the aggression & evil from him, I don't know what caused him to be like this. The next morning I got a phone call saying the part was in that needed to be replaced. Took it in the next day, was repaired a hour ahead of the time they thought it would take. Running great now.

Very good experience

Great

We have always had great service from Modern Auto. Recently we had a major issue with our 2019 Buick Enclave Evac system. They were able to fix it in time for our vacation & I knew I could trust them. Great work service & great customer service during the process!! Thank you !!

Treated me well and presumably fixed the issue with my truck. It's still working like it's supposed to.

Most everything was great. My tires, however, were over inflated. My husband had to deflate 4 lbs in the front and 2 in the rear. OnStar informed me of the issue.

It was terrible. I was told that my 2013 Chevy Volt with 60k miles was unfixable. Then they had the nerve to charge me $165 to look at the state of charge on my battery. Dan O says "I got to pay my guys". I bet they all drive $60k trucks. This was my most valuable car. My other car is a 2000 Accord with 233k miles on it. I'll never buy a Chevy product again. This is also the same dealership that tried to gouge my insurance company 9 months earlier. This caused the insurance to declare this same vehicle a total loss. I replaced the headlight which only left a dent in the hood and a cracked grill. We bought the car back because we can't afford to buy another vehicle. Thanks Modern.

The transmission valve body issue was apparently corrected by removing the valve body, reinstalling it (due to damaged in transit replacement), changing fluid and filter at no cost to me. A second valve body was found, inspected before removing the valve body, and found to be unusable due to rust. My truck sat in my shop for two months waiting for expedited valve body’s that were not usable. I’m still using Modern Auto. The service has been dependable and convenient. I will replace my 2015 Sierra with a 2018.

Well done. Very informative to future needs for financial planning.

great dealership to buy your auto from, also the best for service repairs, this come from another GM service Teck from a different dealership.

I was prepared for a lengthy stay because they were fairly accurate in knowing how long it would take to fix everything. I was made comfortable and kept informed as to how things were going.

I have always been satisfied with the quality and service from Modern Auto in Washington Mo. But this time didn’t go as well. I have a 2023 GMC 3500HD truck. Had an issue with the infotainment system in my GMC truck. The screen went blank and would not come back on. This was the first time this happened. So I called the service department at Modern Auto told them what was going on. The service department told me they could get me in the next day to look at the issue. So the next day I got in the truck to go to the dealership and the Infotainment system was working but it was missing some apps. Did not have maps or Pandora or my driver information or my wife’s driver information. So I got to the dealership and they started working on it. And I told them that I was going to wait on the repair. So about 1-1/2 to 2 hours later, here’s the out come. I was told that the infotainment system was out of memory. And I thought to myself what the heck??? I’ve been a mechanic for years and years and did programming on multiplex systems and never had this issue. Service advisor told me it was out of memory because of all of the updates it has done in the past. But we got the Pandora app to load but not the maps + because of the memory issue. I was not happy at all with this outcome of the situation. I told the man that we used the map app all of the time because we do a lot of traveling. But I don’t think that made a hill of beans of the situation. I was told to give it a couple of days and if it acts up again to bring it back and they will look at it. We’re leaving for an extended vacation in a few days and will definitely need the Maps. Just asking how can something work just fine one day then all of a sudden it gets a case of Alzheimer’s???

Everyone was very courteous and helpful.

Easy scheduling. Easy visit. Nice staff.

On time

Always with care and respect

Fine job. Thank you

Great dealership. Super people working there. Very helpful.

I had stopped by concerned about my car. Brief check ups showed nothing. Finally the vehicle overheated. We had an emergency.

From Drop Off to Pick Up, smooth as usual.

Took to long to get a appointment

Great people helped me a ton, awesome experience

Warranty work was required for my car. The service was scheduled immediately and completed on quickly. .

Staff was professional and friendly

Very nice young man handled everything very well. I am a very satisfied customer.

Fast but very efficient service and the technician kept me informed of what was going on and explained everything they did.

They are always friendly and efficient and meet the time frame promised.

The Service team did and excellent job getting us scheduled and getting us in and out in a timely manner, the team on the customer first mentality is amazing they truly care about the customer’s automotive experience.

Request was answered promptly

Very nice. As always.

They did everything I asked and more. I appreciated the free exterior wash. The price quoted is what they charged. I was happy with that.

Great customer service and they were able to fix the issue with my vehicle. They always try to be accommodating on whatever issue I have with my vehicle.

Very efficient took my vehicle in right away

Luke and Cody are the BEST

Very pleasant. If you have any questions or concerns they are always very helpful

Oil change done. Waiting for recall parts to fix recall issue.

Work was completed on time and at the quoted cost.

Always great service at a fair price.

Good Communication, fair pricing, great dealership. Always easy to deal with

There is no experience more seamless than the service experience at Modern Auto. From the easy online appointment scheduler, helpful & knowledgeable advisors, and the easy pleasant check out. Their helpfulness and willingness to take care of the customer are unmatched in this area.

Everyone is very kind, helpful and informative

Service was fast and courteous. My vehicles needs were completed in a timely manor

Great people

Even though they were booked up solid. They were able to squeeze me in and get my truck fixed in a timely manner. Very helpful

We have been taking our vehicles to Modern Auto for service and maintenance for many years and have also purchased multiple new vehicles from them over the years. We were always treated well and their services were thorough and professional.

Service we requested was performed in a timely manner. Service representatives brought a couple of additional concerns to our attention. There was no pressure from service representative to take care of these issues; however, we decided to have them taken care of.

Great communication and fast turn around time.

Great as usual

Great experience

Excellent

The service went exactly how it should have went, quick, complete, easy.

Great service

Quick & Fast

They were very nice

Very satisfied with the service I received.

Everything was great.

2 vehicles serviced

The Service by by Kody Thompson was great. We decided to purchase a truck bed cover and lining because of the great service and pricing.

Fantastic experience all around. Got the vehicle repaired and back to me quicker than they anticipated. The entire service, parts, and sales team at Modern Auto is always top notch

Modern helped me select the best tires for my Tahoe which I purchased there over 6 years ago. They're the only place I go for service on my many Chevys!

I got an appointment when I needed one. The facility is always clean and the employees are friendly and helpful.

Always gets us in fast great service

Great people Great service

We always receive fast, friendly service.

Since it's no longer safe for me to use my service dog when I come for service on my Enclave, I'm at a much higher risk of having a hypoglycemia event and falling (the two task that she does) because of one, hateful employee.

Probably best experience I’ve had buying a new car

Very professional

Great service and friendly staff making us feel they appreciated our business.

I've known modern auto for 35 years. They've ALWAYS treated me very nice. The Feltman family, is a very kind family, to the whole town of Washington MO. They do a very EXCELLENT service for the community.

Another hassle free service.

Every aspect of the service & maintenance that was performed on my vehicle went very well. I’m very pleased.

Friendly, professional and excellent service.

Service excellent. Donovan very thorough.

Great service timely delivery

you did good

Great service as usual. The work was done on time as promised.

It was a pleasant wait. Comfortable accommodations with hot coffee. Was completed in a reasonable amount of time. Thank you.

On the plus side Staff was courteous and work done met my expectations. On the minus side 1) Had to wait 8 days to schedule work, although I have seen similar delays with other shops. 2) Initial text message sent confirming services that would be performed was confusing as it only included the labor portion of the costs, not parts.

They always work with you

I called on Monday December 15th to make an appointment to have my vehicle looked at due to the cameras not working. I explained what the problem was and they said they could get it in on Wednesday. I dropped the vehicle off Tuesday evening and put my information on the envelope. I got one text message sometime Wednesday about the inspection being completed but the vehicle was not ready to be picked up yet. I also received an email but I did not see it until that evening. My wife saw the email and called and was told that the vehicle was ready to be picked up so she had someone take her because I was unavailable until Friday morning. Who ever she spoke with made a comment that we didn’t have an appointment and they didn’t know why the vehicle was there except for what was written on the key drop envelope which said that the cameras weren’t working. Somewhere there was a break down in communication between whoever scheduled it and whoever took the keys out of the drop box. My questions are if they had my phone number to send a text, why didn’t they call and ask what the problem was or if I even made an appointment and why couldn’t they call or text when it was ready and explain what they had found and what they had done?

Easy to schedule appointments.

Great place!

Polite. Answered my question about a bumper popping out and steered me to the body shop. Also printed out a sheet on what I will need to get done next time.

They were very helpful, polite and kind. Always a pleasure.

Phenomenal service! The new advanced scanner is an incredible feature that I believe sets them apart. Very clean facilities, friendly staff, and top-notch customer service.

Very helpful

Employees were friendly and helpful. Explained how problem was going to be resolved and fixed it in a timely manner.

Good

Great

Everyone is always friendly and helpful. Scheduling is easy and the service is quick and thorough.

Very great experience

Everything was great and very professional from start to finish

All was done well. The staff is kind and courteous. A good experience!

Came in without an appointment, and Dano took me in right away. They fixed my problem in less than an hour and sent me on my way. Much appreciated! Drew Guenther

As usual, it was excellent.

Done earlier then expected

The best service department.

The repair were well done and on time. The service advisor was very professional and helpful

Oil change and tire rotation are fine. I had air filter and some cleaning of the vents due to a mold smell. It smells worse than before and cost $200 plus. Sadly, my car has 6500 miles and this mold smell has occurred.

Service

1st (factory) oil change and tire rotation - all work was completed satisfactorily.

Always have a nice experience at Modern Auto!! EVERYONE is so nice & helpful!! I love how they always let me know what my car needs or might need SOON!!!

good. a comprehensive checkup to see what needed to be fixed. my only suggestion is that some of this on my repair would be better known sooner instead of a potential 7k bill at once to fix it all. Adding something to my bill when I have my truck there for an oil change would help spread it out.

The Michelin tires I purchased are wonderful. Everything I expected was taken care of and the staff were great. Looking forward to continuing to use Modern Auto for my automotive needs.

Always great service with Modern Auto. I live in Warrenton and only want Modern Auto to service my Buick.

My ‘wait time’ was less than what I was originally told it may be, so I was well pleased.

The service tech was very knowledgeable and very helpful. He helped me with the rewards program and made sure all my needs were met and questions were answered before he left.

I mistakenly came an hour early for my appointment. The service mgr got me in early.

Everyone is friendly and they do a great job!

It’s always been great. That’s why we keep coming back.

Thank you for scheduling me quickly!

I felt better driving my SUV after having my transmission checked and it was okay.

Everybody was helpful and pleasant

Service was fast and courteous

Coldest day of the winter and deep snow. The battery in my pickup decided to give up. I called Modern Auto to see if they had a battery in stock. I got my truck started, drove to the service department and they installed a new battery without having to wait. Outstanding customer service as always.

The crew is very helpful and respectful. Never a problem to get an appointment. I appreciate the explanations given to me about my vehicle in a manner I can understand. Thanks so much

Friendly, they are so professional and courteous. They even were able to get me a loaner car while my car was being repaired. Best dealership I’ve ever bought a car from!

It was a good experience. They were on time and very professional.

I had prompt & professional service to fix my car. Nick was so helpful & he kept me informed with the progress of my car. Great to deal with!

People are great along with the service.

Friendly service

Modern was excellent to work with on my recent repair

Explained every step and made me feel very comfortable. No pressure, but wanted to make sure I was sure of purchase.

Made an appointment when need. Very clean facility.

Our salesman was Chris Engelage. I had him as a first grade student. He and his parents are very dear friends of ours. That's why we chose to come to Modern Auto. Chris was very knowledgeable and professional. He is an outstanding young man. We would recommend Chris to other people.

Everyone was very nice, considerate, worked around us. Our rep was thoughtful and helped us navigate questions.

Great Service and communication

I was given some misleading information about the vehicle I purchased. I thought it was a Chevy trax active with standard equipment; it was hard to read the sticker that was on the display. When negotiating, I found out it was a Trax LT. I would have researched differently because the car I wanted I could have driven off another dealer lot for $23,205. The one I purchased was $25,500...a difference of almost $2300! I wish the dealer had told me that I was purchasing a Chevy Trax LT1 before I made my offer...I like the car, but would have preferred the same car without the dealer ad ons that I was sold; would have been nice to know those ad ons were told to me. I am upset about the man who negotiated the final price to me was not comparing apples to apples, but apples to oranges! I should have been able to buy that car where I did for very close to the price I was offered at another dealership.

Best service in Franklin county

Had 11 o’clock appointment brought it there about 1045. 1215 I called us but the car was ready. I said it should be around 1 o’clock. I expected a phone call. I waited till 145 and I always said oh yeah it’s ready. They called me, but they did not call me. There was no phone record on my phone of a phone call. Your prices are way out of range of your competition. not happy at all, definitely will not be coming back.

Done right treated right a family that treats you like family.

When the fist time the engine light came on, it was diagnosed as catalytic converter, exhaust leak. The light went off and we were told by your service person not to bring it in since the light went off. Not 100 miles later, it came back on and then it was a crack in an oil line, we were shocked that our car healed itself and something else became wrong with it. We had it worked on by your service people $1,362.00 later. Car smoked like a steam engine when we brought it home. My husband called Modern Auto and was told no service people were there. Came home from an appointment Monday and what we thought was oil was ALL over our garage floor. Never had any leaks prior to it going to Modern Auto. They called 1/13/26 and said it was a transmission leak this time. Imagine that!! Not happy at ALL!! We should have NEVER been charged at all!!!

Excellent service. Great technician help.

Overall good experience and friendly service tech, however my tires were not inflated and especially with how expensive an oil change is the expectation is that my tires would inflated to proper pressure.

Did not rotate tires as they said they would do when we bought the tires new lifetime rotation wanted to sell new. Will not bother them again for service on car again.

This is Jims wife, Debbie. I am the one that brought the car in. The man was polite, pleasant and informative. The wait time was not bad at all.

All good

My vehicle is always treated with the utmost respect at Modern Auto. I totally trust their service department to recommend the need service and to do the job right the first time.

Air pressure in left front tire on my 2021 GMC truck. Donovan assists me and nail in tire. It was repaired at No Charge per Donovan. I am calling Donovan in beginning April to arrange for new tires.

Great!

I appreciate the fast service. One issue, my tires were rotated after the recall service. I did not authorize that and unaware that there would be a charge. I used my credit card because I didn’t have cash or know that there was going to be a charge for service I didn’t request and was charged an extra 3%. I could have had my tires rotated at Riechers’s for less and without a credit card charge.

Service appointment went well and on time.

Excellent experience all around and everyone that I talked to took the time to make sure I understood everything that was going on with my vehicle. Thank you so much for going above and beyond to make sure that I was able to get to work the next day even when they were short staffed!!!

Had a wonderful experience here for an oil change.

I was so pleased with my recent experience with the Service Department. I am an 81 year old, driving a 2019 Buick Enclave. I appreciate the professionalism from making the appointment for service to picking up my vehicle after service and replacing the rotors on the braking system. When the service tech called me to report on their findings, he explained my options clearly and, when I asked what he would recommend to his grandmother, he answered truthfully and with a caring voice. I, along with my husband have been customers of Modern Auto for many years and will not hesitate to recommend this dealership to others and will take my future business to them. I am so grateful that Modern Auto is a presence in our community.

It is always good and this was no different. I can depend on them to do what I request.

Friendly, reliable, professional

Nick, the service guy was very thorough. Helpful kept me informed made sure my warranty was still in effect.

Oil change service did not refill my washer fluid, again. If something as simple as washer fluid wasn't checked, what else was left out? Did I get an oil change? They failed to apply a new sticker to show the next mileage in which to get another oil change.

Very good. Lots of communication and they did everything in a timely basis

It was OK. The problem was corrected

Fast service help using GMC credit

.

Service was done in less time than expected, since I’m a single woman I have to wait. The wait area was quite comfortable.

This is the best dealership! Sales and service are always top notch!

I have purchased from modern auto in the past and I have used their service center. I’ve always been nothing but completely satisfied with my experiences there.

Did what was needed. Didn’t try to add more than I requested. Friendly and on time.

My truck is not fixed!

I tend to always be pleased with the help that I get with service and my questions answered. I like that my dog is always welcomed to wait with me, and this means so much to me!

The service on my car was very good. The guys were friendly. The receptionist, not so much. I waited a very long time and could see my car in the shop. I asked her if they had started on it yet and she said it’s done and she called my name a ling time ago. I didn’t hear her but if someone doesn’t answer call it again. I know my car was sitting in the same spot at least 30 minutes ready to go. Very aggravating.

Always professional and courteous. I trust them to do the job I request.

Great and quick service!

My experience with the dealership has always been very good to outstanding.

Excellent service on my Corvette! Technician Frank and Service Advisor Donovan kept me apprised of the work on my car and made sure everything that I wanted done was completed during my visit. Even though Modern Auto is very convenient for me to have my vehicles serviced at because it is less than 2 miles from my house, I would gladly drive a couple of hours if necessary to have their service department take care of all 3 of my GM vehicles.

nothing, other than I detest continuous surveys!

My experience was excellent

Great dealership! Always professional and kind.

Great service and friendly staff!

As always, the best.

The maintenance was done in a timely manner, and the people were very nice and professional.

Everybody there is helpful and very pleasant

Exceptional

I felt very comfortable with everyone and Chris took his time with me. Never once pushed me into buying a vehicle. He was very patient as well when I was deciding on what vehicle to get. Thank you again, Chris

My only complaint is no longer having the oil change punch cards. I miss that perk.

The best group any customer could ask for! Truly Family orientated and the loyalty is awesome!

Always a positive experience. Very friendly and helpful.

Wait time was acceptable, price has increased, two items were fl a aged yellow, but those weren't called out. I just saw them when I looked at the report

Kody worked so hard to make sure we got what we wanted AND what was in our budget. The whole experience was so seamless and enjoyable.

Went in for my first oil change/checkup since I bought my car 5020 miles ago. I had an appointment and they took the car back before my scheduled time. Everyone was friendly and I was in and out in no time.

It was great, especially since it took less time than what was estimated!!

They are always

Leroy was very helpful

Friendly, clean. Leroy explained everything about what my car was due to have done for maintenance.

It was goid

Everyone is friendly and professional.

Great service department

Didnt call for vehicle pickup. Took 2 hours for an oil change.

Fantastic service as always

No issues - was able to get a service appointment quickly.

My car's engine was having concerns for awhile with the Equinox known oil burning/motor issues. I was in modern auto a couple of months ago with concerns and was assured my engine would keep going if I had an engine flush done. My tech's exact words were: "You will get another 100,000 miles out of that with regular oil changes." which I knew was complete smoke blown. So fast forward to now, my engine quit, which was to be expected, right?. I had the car towed in just to check what was wrong, which I knew it was probably the end of my motor. I had it looked over and got a call by your tech Leroy. He stated "The engine is blown, cost is 11,000 for a new motor, your bill is 190.00 and I have an offer on your car from a tech to pay your bill and sign it over. First off, no one told me what even component was looked at or ruined with my engine. No one asked if I had a loan against my car before offering to pay my bill in exchange for my title. When I came and paid my bill, I had to ask what was exactly looked at. What components failed? The other tech mouthed something/whispered something to him. They didn't seem to have a clear answer. Although, I'm aware my motor was in poor shape prior to the engine flush recommended, no one could explain why, but they could sure make an offer on my car. I have researched GM policy and have read that it goes against policy to have techs or employees make such offers directly to customers. I paid my bill, towed my car off your lot, and I and my family will NOT be back to modern auto for any future car service or new car purchases.

This is the greatest service department on the planet.