Our Reviews

Great people helped me a ton, awesome experience

Warranty work was required for my car. The service was scheduled immediately and completed on quickly. .

Done earlier then expected

They were very helpful, polite and kind. Always a pleasure.

Always gets us in fast great service

On time

Great people

Even though they were booked up solid. They were able to squeeze me in and get my truck fixed in a timely manner. Very helpful

We have been taking our vehicles to Modern Auto for service and maintenance for many years and have also purchased multiple new vehicles from them over the years. We were always treated well and their services were thorough and professional.

My ‘wait time’ was less than what I was originally told it may be, so I was well pleased.

Service appointment went well and on time.

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Service was done in less time than expected, since I’m a single woman I have to wait. The wait area was quite comfortable.

They were very nice

Very satisfied with the service I received.

Everything was great.

2 vehicles serviced

Luke and Cody are the BEST

Since it's no longer safe for me to use my service dog when I come for service on my Enclave, I'm at a much higher risk of having a hypoglycemia event and falling (the two task that she does) because of one, hateful employee.

The service tech was very knowledgeable and very helpful. He helped me with the rewards program and made sure all my needs were met and questions were answered before he left.

Friendly service

good. a comprehensive checkup to see what needed to be fixed. my only suggestion is that some of this on my repair would be better known sooner instead of a potential 7k bill at once to fix it all. Adding something to my bill when I have my truck there for an oil change would help spread it out.

I called on Monday December 15th to make an appointment to have my vehicle looked at due to the cameras not working. I explained what the problem was and they said they could get it in on Wednesday. I dropped the vehicle off Tuesday evening and put my information on the envelope. I got one text message sometime Wednesday about the inspection being completed but the vehicle was not ready to be picked up yet. I also received an email but I did not see it until that evening. My wife saw the email and called and was told that the vehicle was ready to be picked up so she had someone take her because I was unavailable until Friday morning. Who ever she spoke with made a comment that we didn’t have an appointment and they didn’t know why the vehicle was there except for what was written on the key drop envelope which said that the cameras weren’t working. Somewhere there was a break down in communication between whoever scheduled it and whoever took the keys out of the drop box. My questions are if they had my phone number to send a text, why didn’t they call and ask what the problem was or if I even made an appointment and why couldn’t they call or text when it was ready and explain what they had found and what they had done?

Great people Great service

Service was fast and courteous. My vehicles needs were completed in a timely manor

Good

Excellent experience all around and everyone that I talked to took the time to make sure I understood everything that was going on with my vehicle. Thank you so much for going above and beyond to make sure that I was able to get to work the next day even when they were short staffed!!!

I mistakenly came an hour early for my appointment. The service mgr got me in early.

Everyone is friendly and they do a great job!

I was so pleased with my recent experience with the Service Department. I am an 81 year old, driving a 2019 Buick Enclave. I appreciate the professionalism from making the appointment for service to picking up my vehicle after service and replacing the rotors on the braking system. When the service tech called me to report on their findings, he explained my options clearly and, when I asked what he would recommend to his grandmother, he answered truthfully and with a caring voice. I, along with my husband have been customers of Modern Auto for many years and will not hesitate to recommend this dealership to others and will take my future business to them. I am so grateful that Modern Auto is a presence in our community.

Always a positive experience. Very friendly and helpful.

My truck is not fixed!

They always work with you

Friendly, reliable, professional

The service on my car was very good. The guys were friendly. The receptionist, not so much. I waited a very long time and could see my car in the shop. I asked her if they had started on it yet and she said it’s done and she called my name a ling time ago. I didn’t hear her but if someone doesn’t answer call it again. I know my car was sitting in the same spot at least 30 minutes ready to go. Very aggravating.

Came in without an appointment, and Dano took me in right away. They fixed my problem in less than an hour and sent me on my way. Much appreciated! Drew Guenther

As usual, it was excellent.

Very nice young man handled everything very well. I am a very satisfied customer.

The best service department.

The repair were well done and on time. The service advisor was very professional and helpful

Oil change and tire rotation are fine. I had air filter and some cleaning of the vents due to a mold smell. It smells worse than before and cost $200 plus. Sadly, my car has 6500 miles and this mold smell has occurred.

People are great along with the service.

I tend to always be pleased with the help that I get with service and my questions answered. I like that my dog is always welcomed to wait with me, and this means so much to me!

Explained every step and made me feel very comfortable. No pressure, but wanted to make sure I was sure of purchase.

When the fist time the engine light came on, it was diagnosed as catalytic converter, exhaust leak. The light went off and we were told by your service person not to bring it in since the light went off. Not 100 miles later, it came back on and then it was a crack in an oil line, we were shocked that our car healed itself and something else became wrong with it. We had it worked on by your service people $1,362.00 later. Car smoked like a steam engine when we brought it home. My husband called Modern Auto and was told no service people were there. Came home from an appointment Monday and what we thought was oil was ALL over our garage floor. Never had any leaks prior to it going to Modern Auto. They called 1/13/26 and said it was a transmission leak this time. Imagine that!! Not happy at ALL!! We should have NEVER been charged at all!!!

Staff was professional and friendly

Every aspect of the service & maintenance that was performed on my vehicle went very well. I’m very pleased.

Friendly, professional and excellent service.

Probably best experience I’ve had buying a new car

Very professional

Great service and friendly staff making us feel they appreciated our business.

Employees were friendly and helpful. Explained how problem was going to be resolved and fixed it in a timely manner.

Great

It is always good and this was no different. I can depend on them to do what I request.

The Michelin tires I purchased are wonderful. Everything I expected was taken care of and the staff were great. Looking forward to continuing to use Modern Auto for my automotive needs.

Everybody was helpful and pleasant

Nick, the service guy was very thorough. Helpful kept me informed made sure my warranty was still in effect.

Polite. Answered my question about a bumper popping out and steered me to the body shop. Also printed out a sheet on what I will need to get done next time.

Phenomenal service! The new advanced scanner is an incredible feature that I believe sets them apart. Very clean facilities, friendly staff, and top-notch customer service.

Always with care and respect

Another hassle free service.

Great service timely delivery

Had a wonderful experience here for an oil change.

Always have a nice experience at Modern Auto!! EVERYONE is so nice & helpful!! I love how they always let me know what my car needs or might need SOON!!!

It’s always been great. That’s why we keep coming back.

Thank you for scheduling me quickly!

I felt better driving my SUV after having my transmission checked and it was okay.

Oil change service did not refill my washer fluid, again. If something as simple as washer fluid wasn't checked, what else was left out? Did I get an oil change? They failed to apply a new sticker to show the next mileage in which to get another oil change.

The crew is very helpful and respectful. Never a problem to get an appointment. I appreciate the explanations given to me about my vehicle in a manner I can understand. Thanks so much

Friendly, they are so professional and courteous. They even were able to get me a loaner car while my car was being repaired. Best dealership I’ve ever bought a car from!

We always receive fast, friendly service.

Very helpful

Service excellent. Donovan very thorough.

Service

On the plus side Staff was courteous and work done met my expectations. On the minus side 1) Had to wait 8 days to schedule work, although I have seen similar delays with other shops. 2) Initial text message sent confirming services that would be performed was confusing as it only included the labor portion of the costs, not parts.

Everyone is always friendly and helpful. Scheduling is easy and the service is quick and thorough.

Done right treated right a family that treats you like family.

Went in for my first oil change/checkup since I bought my car 5020 miles ago. I had an appointment and they took the car back before my scheduled time. Everyone was friendly and I was in and out in no time.

Coldest day of the winter and deep snow. The battery in my pickup decided to give up. I called Modern Auto to see if they had a battery in stock. I got my truck started, drove to the service department and they installed a new battery without having to wait. Outstanding customer service as always.

It was OK. The problem was corrected

Air pressure in left front tire on my 2021 GMC truck. Donovan assists me and nail in tire. It was repaired at No Charge per Donovan. I am calling Donovan in beginning April to arrange for new tires.

I was given some misleading information about the vehicle I purchased. I thought it was a Chevy trax active with standard equipment; it was hard to read the sticker that was on the display. When negotiating, I found out it was a Trax LT. I would have researched differently because the car I wanted I could have driven off another dealer lot for $23,205. The one I purchased was $25,500...a difference of almost $2300! I wish the dealer had told me that I was purchasing a Chevy Trax LT1 before I made my offer...I like the car, but would have preferred the same car without the dealer ad ons that I was sold; would have been nice to know those ad ons were told to me. I am upset about the man who negotiated the final price to me was not comparing apples to apples, but apples to oranges! I should have been able to buy that car where I did for very close to the price I was offered at another dealership.

Very pleasant. If you have any questions or concerns they are always very helpful

The Service by by Kody Thompson was great. We decided to purchase a truck bed cover and lining because of the great service and pricing.

I've known modern auto for 35 years. They've ALWAYS treated me very nice. The Feltman family, is a very kind family, to the whole town of Washington MO. They do a very EXCELLENT service for the community.

you did good

1st (factory) oil change and tire rotation - all work was completed satisfactorily.

Great service as usual. The work was done on time as promised.

It was a pleasant wait. Comfortable accommodations with hot coffee. Was completed in a reasonable amount of time. Thank you.

Wait time was acceptable, price has increased, two items were fl a aged yellow, but those weren't called out. I just saw them when I looked at the report

Kody worked so hard to make sure we got what we wanted AND what was in our budget. The whole experience was so seamless and enjoyable.

Made an appointment when need. Very clean facility.

My only complaint is no longer having the oil change punch cards. I miss that perk.

I appreciate the fast service. One issue, my tires were rotated after the recall service. I did not authorize that and unaware that there would be a charge. I used my credit card because I didn’t have cash or know that there was going to be a charge for service I didn’t request and was charged an extra 3%. I could have had my tires rotated at Riechers’s for less and without a credit card charge.

Excellent service. Great technician help.

Overall good experience and friendly service tech, however my tires were not inflated and especially with how expensive an oil change is the expectation is that my tires would inflated to proper pressure.

My vehicle is always treated with the utmost respect at Modern Auto. I totally trust their service department to recommend the need service and to do the job right the first time.

It was a good experience. They were on time and very professional.

I had prompt & professional service to fix my car. Nick was so helpful & he kept me informed with the progress of my car. Great to deal with!

Everyone is friendly and professional.

Great service department

My car's engine was having concerns for awhile with the Equinox known oil burning/motor issues. I was in modern auto a couple of months ago with concerns and was assured my engine would keep going if I had an engine flush done. My tech's exact words were: "You will get another 100,000 miles out of that with regular oil changes." which I knew was complete smoke blown. So fast forward to now, my engine quit, which was to be expected, right?. I had the car towed in just to check what was wrong, which I knew it was probably the end of my motor. I had it looked over and got a call by your tech Leroy. He stated "The engine is blown, cost is 11,000 for a new motor, your bill is 190.00 and I have an offer on your car from a tech to pay your bill and sign it over. First off, no one told me what even component was looked at or ruined with my engine. No one asked if I had a loan against my car before offering to pay my bill in exchange for my title. When I came and paid my bill, I had to ask what was exactly looked at. What components failed? The other tech mouthed something/whispered something to him. They didn't seem to have a clear answer. Although, I'm aware my motor was in poor shape prior to the engine flush recommended, no one could explain why, but they could sure make an offer on my car. I have researched GM policy and have read that it goes against policy to have techs or employees make such offers directly to customers. I paid my bill, towed my car off your lot, and I and my family will NOT be back to modern auto for any future car service or new car purchases.

This is the best dealership! Sales and service are always top notch!

I have purchased from modern auto in the past and I have used their service center. I’ve always been nothing but completely satisfied with my experiences there.

Did what was needed. Didn’t try to add more than I requested. Friendly and on time.

Modern was excellent to work with on my recent repair

It was great, especially since it took less time than what was estimated!!

They are always

Our salesman was Chris Engelage. I had him as a first grade student. He and his parents are very dear friends of ours. That's why we chose to come to Modern Auto. Chris was very knowledgeable and professional. He is an outstanding young man. We would recommend Chris to other people.

Always great service with Modern Auto. I live in Warrenton and only want Modern Auto to service my Buick.

I felt very comfortable with everyone and Chris took his time with me. Never once pushed me into buying a vehicle. He was very patient as well when I was deciding on what vehicle to get. Thank you again, Chris

Always professional and courteous. I trust them to do the job I request.

Had 11 o’clock appointment brought it there about 1045. 1215 I called us but the car was ready. I said it should be around 1 o’clock. I expected a phone call. I waited till 145 and I always said oh yeah it’s ready. They called me, but they did not call me. There was no phone record on my phone of a phone call. Your prices are way out of range of your competition. not happy at all, definitely will not be coming back.

This is the greatest service department on the planet.

Best service in Franklin county

Didnt call for vehicle pickup. Took 2 hours for an oil change.

Fast service help using GMC credit

nothing, other than I detest continuous surveys!

My experience was excellent

Sean was very knowledgeable and helpful. He found exactly what I wanted

Leroy was fantastic. Really helped and communicated well. 5 stars all the way.

It was a very easy experience. The staff was wonderful.

As always, the best.

The best group any customer could ask for! Truly Family orientated and the loyalty is awesome!

They are a true example of commitment to customer service, and true quality of work.

Doug was very helpful and professional. He was concerned about me and my needs.

Costs are getting to high. I've found independent shops that are more reasonable

The maintenance was done in a timely manner, and the people were very nice and professional.

They are always organized and knowledgeable. They do a great job explaining what needs to be done or what they did.

Always a good experience. I appreciate the entire service staff for always working with me so incredibly!

Leroy, found an issue while I was in for routine maintenance got the parts ordered, came in the next business day and it was taken care of.

Very great experience

Did not rotate tires as they said they would do when we bought the tires new lifetime rotation wanted to sell new. Will not bother them again for service on car again.

This is Jims wife, Debbie. I am the one that brought the car in. The man was polite, pleasant and informative. The wait time was not bad at all.

All good

No issues - was able to get a service appointment quickly.

Great!

Great and quick service!

Fantastic service as always

Very friendly and great buying experience.

Very friendly and courteous staff and professional. Made us feel very comfortable. Thanks.

Always kept informed and very pleased with the results

It wasn’t a bad experience, however, I had a rewards punchcard that was filled up to the point where I would get a free oil change and they would not accept it. I explained that there was no expiration date and they should honor it and they said they would give me a discount. I got the bill and they did not give me a discount either. Just disappointed by a poor customer service in that regard.

My experience with the dealership has always been very good to outstanding.

Excellent service on my Corvette! Technician Frank and Service Advisor Donovan kept me apprised of the work on my car and made sure everything that I wanted done was completed during my visit. Even though Modern Auto is very convenient for me to have my vehicles serviced at because it is less than 2 miles from my house, I would gladly drive a couple of hours if necessary to have their service department take care of all 3 of my GM vehicles.

Everyone is so friendly and helpful at Modern Auto. From the sweet operator, (forgot her name) who answers the phone so cordially and rang up my sale when my service was done, to Luke Daughtery who found and bought my Beautiful Blue Buick Envision Avenir to the Service Staff, who answered all my questions and did a great job for me, to Sean Martin, my salesman who was busy helping a customer so I didn't get to say Hello to him, even Miranda remembered me as she passed by. My wait was not long at all. And everyone was so professional. The service area is spotless and impressive! All in all, I give Modern a BIG thumbs up! I'll be back. Thank you!! I'm not surprised they've been in business almost literally forever!!!

Great

There was a miscommunication that Brandon handled with a successful outcome.

The technician did not put my cover back on my cabin air filter. I found it laying on my passenger floor board last night. Also it was missing the bottom left screw that holds my glovebox on. I found it in the bottom of the trim piece under the glovebox.

Leroy was very helpful

Everyone was very nice, considerate, worked around us. Our rep was thoughtful and helped us navigate questions.

Great Service and communication

Everyone was friendly and helpful. No high pressure for sales or service. Waiting room was clean and comfortable. Prices were transparent and consistent with what was listed when I scheduled the appointment online. I like knowing how much something is going to cost ahead of time.

The 3% tacked on to my bill for using my credit card is highly annoying. I know you have to pay it, but it is less insulting if you charge enough to cover the cost, and then offer a discount to cash, debit, or check customers. You guys are getting cash or check from now on. Screw that 3% stuff. Although you are expensive, I pay the difference for what I assume is the top level of service. I'd also suggest writing your congresspeople about excessive credit card fees.

Great . Helpful, Nice and thoughtful. 5 stars.Aso helped me nit have to wake far in the heat. This is why I come to where I bought the car, Modern Auto for oil change and questions. Thak you.

Guys are very nice, respectful, and are very thorough with explaining your vehicle needs

The people and work were both outstanding

Service was fast and courteous

Everything was great and very professional from start to finish

Very good. Lots of communication and they did everything in a timely basis

Friendly, clean. Leroy explained everything about what my car was due to have done for maintenance.

It was goid

Everybody there is helpful and very pleasant

Exceptional

Great dealership! Always professional and kind.

Great service and friendly staff!

Donovan kept me informed from start to finish about the repairs and everything was handled very promptly. I was able to get my truck repaired with no inconvenience at all which definitely made a pleasant experience.

Service tech was very thorough and went thru my inspection to let me know what would need to happen in the future.

Great service

After a few hiccups diagnosing the problem, their customer service was nothing but excellent!