Our Reviews

Positive experience

It was good

Modern Auto is always efficient and very friendly. I am always thoroughly impressed and would definitely recommend to family and friends.

The associates were helpful and listened to my concerns

As always, the guys at Modern Auto were spectacular!

Great service!

Buying our car was such a pleasant experience, no pressure and full transparency. Salesman Chris was great to work with and made it by far the best buying experience from a dealership ever. Would definitely recommend!! .

Scheduling the service was a nightmare...horrible. When I arrived for my appointment the scheduler was very understanding and helpful.

Excellent service on my Corvette!

Had a problem with the 4 WD. Transfer case was creating a problem by not engaging. It did require numerous appointments to completely diagnose the complete problem. Modern did stay with it and fix the problem. I do appricate there tolerance at staying with it until the solution was found. Thanks

Appreciated the ease in which I scheduled using the on-line scheduling. Had a quick turnaround on both appointment time and time it took to complete the maintenance. Service technicians were knowledgeable and helpful. Will definitely continue to get my vehicles serviced here!

Very helpful

Easy to schedule

It was very good.

Truck was serviced professionaly and on time.

Fixed a recall and then fixed an issue with the injectors. I was kept informed the entire time.

Excellent service as usual.

Always appreciate the good service at Modern Auto. Everyone is knowledgeable and very nice. Thank you

Excellent service

Had the oil changed & tires rotated. Received a call from them about the condition of my wiper blades. I was glad because I had forgot to tell them. I always trust the staff at Modern Auto. My car is always clean when I get back in it & all the staff is friendly & courteous. Thank you too everyone from the service department to the receptionist and cashier.

Always a great experience with Modern Auto. Great team. Great communicators. 5 Stars

Great service center!

Best dealership ever

Corey was great.

Leroy was very helpful. He explained what the issue was and what was done to correct it. The dealership is extremely well run. Very professional. The service department is excellent.

Everyone was nice and friendly and service was done perfectly

Leroy took care of us well

Nick got us in right away for our safety recall. They were done in under an hour.

It is always pleasant to deal with these guys. Any thing they work on is done right.

Nick in service is great. Always friendly and thoughtful. Donavan is great also. Could not ask for better service reps

Everything went smooth. I was very pleased with the service

Always friendly.

Fast but very efficient service and the technician kept me informed of what was going on and explained everything they did.

They are always friendly and efficient and meet the time frame promised.

Everyone has been very friendly and extremely helpful!

This was the first time I didn't feel welcome at this dealership. I have a service dog, who does two main task for me. She had alerted me to a low blood sugar just as I arrived, I had treated it but needed to eat my lunch (that I had with me). She was extra alert due to this. A male employee walked in, she made a noise that I corrected, he very loudly states that not a service dog to which she stood up to put herself between him and me, as he acted like he going to come toward & barked. I gave her correction and she stopped but every time she saw him, she reacted. I sat outside so we wouldn't disrupt the other customers and employees. I could feel the aggression & evil from him, I don't know what caused him to be like this. The next morning I got a phone call saying the part was in that needed to be replaced. Took it in the next day, was repaired a hour ahead of the time they thought it would take. Running great now.

Oil change done. Waiting for recall parts to fix recall issue.

Service advisors explain everything to my liking. While waiting one of your salesmen showed us the new ERAY Corvette, which we both enjoyed!

I have Modern Auto do all of my services done always. I hear from other people that Modern Auto is very high price, but they know what they're doing. They do the job right.

Fine job. Thank you

Service we requested was performed in a timely manner. Service representatives brought a couple of additional concerns to our attention. There was no pressure from service representative to take care of these issues; however, we decided to have them taken care of.

Great dealership. Super people working there. Very helpful.

Very good experience

Great

We have always had great service from Modern Auto. Recently we had a major issue with our 2019 Buick Enclave Evac system. They were able to fix it in time for our vacation & I knew I could trust them. Great work service & great customer service during the process!! Thank you !!

Treated me well and presumably fixed the issue with my truck. It's still working like it's supposed to.

The Service team did and excellent job getting us scheduled and getting us in and out in a timely manner, the team on the customer first mentality is amazing they truly care about the customer’s automotive experience.

Work was completed on time and at the quoted cost.

Request was answered promptly

Very nice. As always.

Great communication and fast turn around time.

Great as usual

Most everything was great. My tires, however, were over inflated. My husband had to deflate 4 lbs in the front and 2 in the rear. OnStar informed me of the issue.

It was terrible. I was told that my 2013 Chevy Volt with 60k miles was unfixable. Then they had the nerve to charge me $165 to look at the state of charge on my battery. Dan O says "I got to pay my guys". I bet they all drive $60k trucks. This was my most valuable car. My other car is a 2000 Accord with 233k miles on it. I'll never buy a Chevy product again. This is also the same dealership that tried to gouge my insurance company 9 months earlier. This caused the insurance to declare this same vehicle a total loss. I replaced the headlight which only left a dent in the hood and a cracked grill. We bought the car back because we can't afford to buy another vehicle. Thanks Modern.

Great experience

The transmission valve body issue was apparently corrected by removing the valve body, reinstalling it (due to damaged in transit replacement), changing fluid and filter at no cost to me. A second valve body was found, inspected before removing the valve body, and found to be unusable due to rust. My truck sat in my shop for two months waiting for expedited valve body’s that were not usable. I’m still using Modern Auto. The service has been dependable and convenient. I will replace my 2015 Sierra with a 2018.

Excellent

The service went exactly how it should have went, quick, complete, easy.

Great service

Good Communication, fair pricing, great dealership. Always easy to deal with

great dealership to buy your auto from, also the best for service repairs, this come from another GM service Teck from a different dealership.

From Drop Off to Pick Up, smooth as usual.

There is no experience more seamless than the service experience at Modern Auto. From the easy online appointment scheduler, helpful & knowledgeable advisors, and the easy pleasant check out. Their helpfulness and willingness to take care of the customer are unmatched in this area.

I was prepared for a lengthy stay because they were fairly accurate in knowing how long it would take to fix everything. I was made comfortable and kept informed as to how things were going.

I have always been satisfied with the quality and service from Modern Auto in Washington Mo. But this time didn’t go as well. I have a 2023 GMC 3500HD truck. Had an issue with the infotainment system in my GMC truck. The screen went blank and would not come back on. This was the first time this happened. So I called the service department at Modern Auto told them what was going on. The service department told me they could get me in the next day to look at the issue. So the next day I got in the truck to go to the dealership and the Infotainment system was working but it was missing some apps. Did not have maps or Pandora or my driver information or my wife’s driver information. So I got to the dealership and they started working on it. And I told them that I was going to wait on the repair. So about 1-1/2 to 2 hours later, here’s the out come. I was told that the infotainment system was out of memory. And I thought to myself what the heck??? I’ve been a mechanic for years and years and did programming on multiplex systems and never had this issue. Service advisor told me it was out of memory because of all of the updates it has done in the past. But we got the Pandora app to load but not the maps + because of the memory issue. I was not happy at all with this outcome of the situation. I told the man that we used the map app all of the time because we do a lot of traveling. But I don’t think that made a hill of beans of the situation. I was told to give it a couple of days and if it acts up again to bring it back and they will look at it. We’re leaving for an extended vacation in a few days and will definitely need the Maps. Just asking how can something work just fine one day then all of a sudden it gets a case of Alzheimer’s???

Quick & Fast

Easy to schedule appointments.

They did everything I asked and more. I appreciated the free exterior wash. The price quoted is what they charged. I was happy with that.

Always great service at a fair price.

Well done. Very informative to future needs for financial planning.

I had stopped by concerned about my car. Brief check ups showed nothing. Finally the vehicle overheated. We had an emergency.

Everyone was very courteous and helpful.

Great customer service and they were able to fix the issue with my vehicle. They always try to be accommodating on whatever issue I have with my vehicle.

Easy scheduling. Easy visit. Nice staff.

Very efficient took my vehicle in right away

Great place!

I got an appointment when I needed one. The facility is always clean and the employees are friendly and helpful.

All was done well. The staff is kind and courteous. A good experience!

They were very helpful, polite and kind. Always a pleasure.

They were very nice

Very satisfied with the service I received.

Everything was great.

Always gets us in fast great service

Great people Great service

Everyone is very kind, helpful and informative

Fantastic experience all around. Got the vehicle repaired and back to me quicker than they anticipated. The entire service, parts, and sales team at Modern Auto is always top notch

Modern helped me select the best tires for my Tahoe which I purchased there over 6 years ago. They're the only place I go for service on my many Chevys!

Took to long to get a appointment

Polite. Answered my question about a bumper popping out and steered me to the body shop. Also printed out a sheet on what I will need to get done next time.

Great people helped me a ton, awesome experience

Warranty work was required for my car. The service was scheduled immediately and completed on quickly. .

Phenomenal service! The new advanced scanner is an incredible feature that I believe sets them apart. Very clean facilities, friendly staff, and top-notch customer service.

On time

Came in without an appointment, and Dano took me in right away. They fixed my problem in less than an hour and sent me on my way. Much appreciated! Drew Guenther

As usual, it was excellent.

Staff was professional and friendly

Always with care and respect

Another hassle free service.

Luke and Cody are the BEST

The best service department.

Very helpful

Even though they were booked up solid. They were able to squeeze me in and get my truck fixed in a timely manner. Very helpful

We have been taking our vehicles to Modern Auto for service and maintenance for many years and have also purchased multiple new vehicles from them over the years. We were always treated well and their services were thorough and professional.

My ‘wait time’ was less than what I was originally told it may be, so I was well pleased.

The Service by by Kody Thompson was great. We decided to purchase a truck bed cover and lining because of the great service and pricing.

The service tech was very knowledgeable and very helpful. He helped me with the rewards program and made sure all my needs were met and questions were answered before he left.

Very professional

Great service and friendly staff making us feel they appreciated our business.

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Employees were friendly and helpful. Explained how problem was going to be resolved and fixed it in a timely manner.

The repair were well done and on time. The service advisor was very professional and helpful

Oil change and tire rotation are fine. I had air filter and some cleaning of the vents due to a mold smell. It smells worse than before and cost $200 plus. Sadly, my car has 6500 miles and this mold smell has occurred.

Service was fast and courteous. My vehicles needs were completed in a timely manor

Done earlier then expected

2 vehicles serviced

Very nice young man handled everything very well. I am a very satisfied customer.

Great people

Every aspect of the service & maintenance that was performed on my vehicle went very well. I’m very pleased.

We always receive fast, friendly service.

Very pleasant. If you have any questions or concerns they are always very helpful

Since it's no longer safe for me to use my service dog when I come for service on my Enclave, I'm at a much higher risk of having a hypoglycemia event and falling (the two task that she does) because of one, hateful employee.

Friendly, professional and excellent service.

Service excellent. Donovan very thorough.

Service appointment went well and on time.

Probably best experience I’ve had buying a new car

Great service timely delivery

Service

I've known modern auto for 35 years. They've ALWAYS treated me very nice. The Feltman family, is a very kind family, to the whole town of Washington MO. They do a very EXCELLENT service for the community.

Service was done in less time than expected, since I’m a single woman I have to wait. The wait area was quite comfortable.

This is the best dealership! Sales and service are always top notch!

I have purchased from modern auto in the past and I have used their service center. I’ve always been nothing but completely satisfied with my experiences there.

you did good

People are great along with the service.

1st (factory) oil change and tire rotation - all work was completed satisfactorily.

I mistakenly came an hour early for my appointment. The service mgr got me in early.

Did what was needed. Didn’t try to add more than I requested. Friendly and on time.

Everyone is friendly and they do a great job!

I was so pleased with my recent experience with the Service Department. I am an 81 year old, driving a 2019 Buick Enclave. I appreciate the professionalism from making the appointment for service to picking up my vehicle after service and replacing the rotors on the braking system. When the service tech called me to report on their findings, he explained my options clearly and, when I asked what he would recommend to his grandmother, he answered truthfully and with a caring voice. I, along with my husband have been customers of Modern Auto for many years and will not hesitate to recommend this dealership to others and will take my future business to them. I am so grateful that Modern Auto is a presence in our community.

It was a pleasant wait. Comfortable accommodations with hot coffee. Was completed in a reasonable amount of time. Thank you.

Always have a nice experience at Modern Auto!! EVERYONE is so nice & helpful!! I love how they always let me know what my car needs or might need SOON!!!

Always a positive experience. Very friendly and helpful.

Modern was excellent to work with on my recent repair

On the plus side Staff was courteous and work done met my expectations. On the minus side 1) Had to wait 8 days to schedule work, although I have seen similar delays with other shops. 2) Initial text message sent confirming services that would be performed was confusing as it only included the labor portion of the costs, not parts.

I felt better driving my SUV after having my transmission checked and it was okay.

good. a comprehensive checkup to see what needed to be fixed. my only suggestion is that some of this on my repair would be better known sooner instead of a potential 7k bill at once to fix it all. Adding something to my bill when I have my truck there for an oil change would help spread it out.

I tend to always be pleased with the help that I get with service and my questions answered. I like that my dog is always welcomed to wait with me, and this means so much to me!

They always work with you

I called on Monday December 15th to make an appointment to have my vehicle looked at due to the cameras not working. I explained what the problem was and they said they could get it in on Wednesday. I dropped the vehicle off Tuesday evening and put my information on the envelope. I got one text message sometime Wednesday about the inspection being completed but the vehicle was not ready to be picked up yet. I also received an email but I did not see it until that evening. My wife saw the email and called and was told that the vehicle was ready to be picked up so she had someone take her because I was unavailable until Friday morning. Who ever she spoke with made a comment that we didn’t have an appointment and they didn’t know why the vehicle was there except for what was written on the key drop envelope which said that the cameras weren’t working. Somewhere there was a break down in communication between whoever scheduled it and whoever took the keys out of the drop box. My questions are if they had my phone number to send a text, why didn’t they call and ask what the problem was or if I even made an appointment and why couldn’t they call or text when it was ready and explain what they had found and what they had done?

Good

Excellent experience all around and everyone that I talked to took the time to make sure I understood everything that was going on with my vehicle. Thank you so much for going above and beyond to make sure that I was able to get to work the next day even when they were short staffed!!!

Great

Had a wonderful experience here for an oil change.

Great service as usual. The work was done on time as promised.

Friendly service

It’s always been great. That’s why we keep coming back.

Thank you for scheduling me quickly!

My truck is not fixed!

Everyone is always friendly and helpful. Scheduling is easy and the service is quick and thorough.

It is always good and this was no different. I can depend on them to do what I request.

Wait time was acceptable, price has increased, two items were fl a aged yellow, but those weren't called out. I just saw them when I looked at the report

The Michelin tires I purchased are wonderful. Everything I expected was taken care of and the staff were great. Looking forward to continuing to use Modern Auto for my automotive needs.

Done right treated right a family that treats you like family.

Kody worked so hard to make sure we got what we wanted AND what was in our budget. The whole experience was so seamless and enjoyable.

Explained every step and made me feel very comfortable. No pressure, but wanted to make sure I was sure of purchase.

The service on my car was very good. The guys were friendly. The receptionist, not so much. I waited a very long time and could see my car in the shop. I asked her if they had started on it yet and she said it’s done and she called my name a ling time ago. I didn’t hear her but if someone doesn’t answer call it again. I know my car was sitting in the same spot at least 30 minutes ready to go. Very aggravating.

Friendly, reliable, professional

Everybody was helpful and pleasant

Went in for my first oil change/checkup since I bought my car 5020 miles ago. I had an appointment and they took the car back before my scheduled time. Everyone was friendly and I was in and out in no time.

When the fist time the engine light came on, it was diagnosed as catalytic converter, exhaust leak. The light went off and we were told by your service person not to bring it in since the light went off. Not 100 miles later, it came back on and then it was a crack in an oil line, we were shocked that our car healed itself and something else became wrong with it. We had it worked on by your service people $1,362.00 later. Car smoked like a steam engine when we brought it home. My husband called Modern Auto and was told no service people were there. Came home from an appointment Monday and what we thought was oil was ALL over our garage floor. Never had any leaks prior to it going to Modern Auto. They called 1/13/26 and said it was a transmission leak this time. Imagine that!! Not happy at ALL!! We should have NEVER been charged at all!!!